Do you carry a big and contagious smile? Are you a great and full of life team player? You might just be the one we are looking for. Due to a promotion we have a new vacancy at our Groups, meetings and events team! What are your tasks?
COMMERCIAL
- Closing the deal; Offer and confirm requests on all groups in line with guidelines set leisure and business groups.
- Maintaining contact with intermediaries and travel agents.
- The maintenance and use of proactive customer database to our CRM
- Sharing of market knowledge and market trends to the team and your manager.
- Provide the Cluster Sales Team with up to date and relevant information about the group business in order to stimulate conversion.
- Organization of site inspections, famtrips and educationals for intermediaries and travel agents
PEOPLE
- Work together with the team to ensure the efficient day to day operation of the Group and Meeting & events Department;
- Contribute to a consistent way of working within the team aligned by set SOP’s and guidelines;
- Be motivated, committed and enthusiastic, seizing opportunities to learn new skills;
- Be able and willing to assist other team members to provide cover during holidays or other periods as required;
- Promote teamwork and quality service through daily communication and coordination with other team members/director;
- Participate and initiate departmental meetings, team briefings and project work;
GUEST SERVICES
- Build long term, commercially beneficial relationships within your customers/clients and guests;
- Ensure a great experience throughout the whole sales process;
- Ensure accurate and customer focused correspondence with clients and stakeholders
GENERAL
- Handle all administrative tasks in an efficient and timely manner
- Keep team-members and director updated in a timely manner
- Have a sound knowledge of all technical systems and procedures relating to the role
SUPPORTIVE FUNCTION
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
- Professionally represent the portfolio in community and industry organizations and events
- Participate as team player with other central team members
- Additional duties as necessary and assigned
The Vincent Hotel Group lives by its core values: V.I.T.A.L
Valour We act with integrity and do what is right
Inclusion We embody diversity, fairness, and sustainability
Teamwork We support each other and take responsibility for our actions
Performance We strive to exceed all expectations
Leadership We set goals, lead decisively, and embrace change
The Vincent Hotel Group has a portfolio of eleven franchise hotels spread across the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht, and Arnhem, we have hotels in the major cities and our destinations are in easily accessible locations. We have internationally renowned brands, such as Holiday Inn, Holiday Inn Express, and Hampton by Hilton. We support these eleven hotels from our Support Office, located on the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond quickly in an ever-changing environment and share resources with each other.
The Vincent Hotel Group fosters a culture in which new initiatives are embraced, followed up on, and, if successful, implemented. Our mission is to exceed expectations and promote growth for all stakeholders, including team members, guests, and owners, by creating an energetic and dynamic environment. We have a vision to become the leading select service provider in the hospitality sector in the region by cultivating talent and growth and creating lasting value for guests and stakeholders. And we have a simple yet powerful goal: we want to welcome everyone and create a smile by making dreams come true.
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