Do you want to work in an open organization, where your personal growth and the team comes first? Then you’ve come to the right place!
As Front Office Agent you are the face of our hotel. You make the first contact within the hotel from the moment you welcome our guests to the moment they leave. You check in guests, give them information about the hotel and what the beautiful city has to offer and how to get around. You will be dealing with guests of different nationalities, so your language skills will come in handy here! You ensure that nothing is missing for our guests and with your good service you ensure that our guests want to come back again.
As a Front Office Employee you are the centre of the hotel and responsible for all work that takes place during the morning and evening shift. These duties and responsibilities include:
- Providing excellent service to our guests
- Handling questions and complaints
- Speaking to and checking in the guests
- Check-out of guests and the financial settlement
- Providing information and service to guests, such as: providing general and tourist information, information about public transport and restaurants
- Handle various administrative tasks, such as answering emails from guests or travel agents, checking reservations and sending invoices.
Within The Vincent Hotel Group (TVHG) our motto is “We create the experience behind our brands.” This means that together with our teams we want to create unforgettable experiences for guests and colleagues. We have 11 hotels spread across the Netherlands, so always one hotel near you! The hotels all have a franchise contract with well-known hotel brands; Holiday Inn, Holiday Inn Express and Hampton by Hilton.
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