Working as General Manager - Holiday Inn Express Sloterdijk

We currently have a General Manager position available. This challenging position has overall responsibility for managing the hotel's operations to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance and employee development.

Holiday Inn Express Sloterdijk is part of The Vincent Hotel Group. Within The Vincent Hotel Group (TVHG), our motto is "We create the experience behind our brands." This means that together with our teams we want to create unforgettable experiences for guests and colleagues. We have 11 hotels across the Netherlands, so always a hotel near you! The hotels all have franchise agreements with well-known hotel brands: Holiday Inn, Holiday Inn Express and Hampton by Hilton.

What are you responsible for:

FINANCIAL:

• Manages the daily operations and assignments of the hotel.
• Meets or exceeds goals/measures such as Gross Operating Profit (GOP) and flow through, Revenue Growth Index (RGI) and Revenue Per Available Room (RevPar).
• Analyzes staff productivity and makes adjustments to staffing levels, performance goals and resources to maximize results.
• Works closely with Revenue Management and Sales & Marketing to analyze data and performance, identify key revenue drivers, anticipate market opportunities/threats and make timely changes to the business.
• Understands the competitive landscape and leverages unique outlets of Holiday Inn Express Sloterdijk for distinctive offerings.
• Drives the performance of financial and operational plans/budgets, as well as sales and marketing plans for the hotel that support the overall objectives of the company.
• Develops and implements medium- and long-term plans based on insights related to the competitive field and business environment.
• Generates and executes Capital Expenditure Plans (CAPEX) for capital improvements to improve company assets and brand loyalty.
• Engages owner and operational leadership to ensure best decisions are made on CAPEX strategy development and implementation.

PEOPLE:

• Attracts and recruits people with the right attributes to bring the Holiday Inn Express brand to life and continues to grow the team and talent pipeline for succession planning.
• Inspires the team by embodying the brand, embracing brand standards and encouraging them to do the same. Develops and oversees the implementation of programs that drive improvements in team member engagement and align with the hotel's service behaviors.
• Encourages high team performance by setting clear performance goals and expectations, and being actively involved in the performance and development of direct reports through direct feedback, coaching and training.
• Ensures team is properly trained and equipped with necessary tools and equipment.
• Leads regular communication meetings to ensure team is fully informed of progress toward goals, and latest news on product, process and policy, in addition to compliance requirements.
• Meets regularly with owner and support team to discuss hotel performance, inform/influence on brand and collaborate on initiatives that drive brand performance and return on investment for owner.

GUEST EXPERIENCE:

• Functions as the Brand Manager and embodies the behaviors of the Holiday Inn Express brand.
• Achieves and maintains Heartbeat metrics.
• Ensures that guest complaints are appropriately resolved and that an appropriate service recovery/problem resolution process is in place.
• Adheres to brand standards and ensures product quality standards are met.
• Demonstrates Brandhearted leadership by putting the brand at the center of all business decisions.
• Interacts with guests daily to obtain feedback, build relationships and bring the brand to life.

RESPONSIBLE BUSINESS:

• Ensures a safe and secure environment by managing exposure to risk to guests, colleagues, assets, etc. through the development of a team fully trained on risk procedures/policies and fully compliant.
• Achieves satisfactory results in internal audits and brand compliance.
• Achieves established goals for Workers Compensation and safety compliance.
• Develops and maintains rapport with key contacts in the community to ensure a visible presence in the local community.
• Promotes and encourages involvement in Green Engage and IHG Academy.
• Serves as the primary public relations representative to optimize awareness of the hotel and brand in the local community.