Werken als Senior Sales Manager – Support Office Amsterdam

• This is a Sales function for a portfolio of 11 hotels with high volume request and activities;
• You are structured, accurate, analytic and professional in your work;
• You thrive on a dynamic, high-paced environment and can keep your head up even during busy periods;
• You own and take responsibility for your own tasks;
• You have a proactive, can-do attitude and get work done, also outside office hours;

This position will report directly to Cluster Director of Sales. The primary purpose of this position is to maximize revenue of the various accounts in your region for the benefit of the TVHG hotels in The Netherlands. You will constantly be looking for cooperation opportunities and increase sales for the segment business individuals and business groups.  As a Sales & Marketing manager you will assist the  implementation of strategic sales and marketing plans and initiatives in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. It’s a challenging position within the commercial team. This sales manager will work for the portfolio of TVHG and will be working in her own region.

COMMERCIAL

• Activation, account penetration and animation of the account portfolio of all hotels but mostly your own region, where you are constantly looking for cooperation opportunities and increase sales for the segment Business Individual and Business Groups (+ Meetings & Events);
• Informing the Key Account Directors from the hotel brands of hotel needs of the Dutch hotels/consumers, follow the RFPs and drive them to generate sales at our hotels;
• Account acquisition, through targeted sales activities to build your portfolio account, where your focus is on clients;
  Proactive involvement of general managers at the animation process accounts that are important to his/her hotel;
• Arrange monthly production figures for the various segments;
• Analysing monthly production figures of the accounts portfolio, identify the needs of the accounts and take action if this is necessary;
• The fully maintained and proactive use of the customer database in our CRM.
• Contribute to the planning and implementation of strategies and sales activities;
• Ensuring and maintaining high quality customer database in the CRM system;
• Build and maintain strong internal and external relationships to support the long term stability of the business, providing customer service that is beyond the expectation of the client.
• Understand competitive landscape, local and feeder market dynamics, and changing customer needs to ensure property success;
• Gather and organize information using a logical and systematic process; recognizing patterns and relationships in data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

PEOPLE

• Work together with the team to ensure the efficient day to day operation of the Sales and Marketing Department;
• Contribute a consistent way of working within the team aligned by set SOP’s and guidelines;
• Be motivated, committed and enthusiastic, seizing opportunities to learn new skills;
• Be able and willing to assist other team members to provide cover during holidays or other periods as required;
• Promote teamwork and quality service through daily communication and coordination with other team members;
• Participate and initiate departmental meetings, team briefings and project work;

GUEST SERVICES

• Build long term, commercially beneficial relationships within your customers/clients and guests;
• Ensure a great experience throughout the whole sales process;
• Ensure accurate and customer focused correspondence with clients and stakeholders

GENERAL

• Handle all administrative tasks in an efficient and timely manner
• Keep team-members and director updated in a timely manner
• Have a sound knowledge of all technical systems and procedures relating to the role

Supportive Function
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Professionally represent the portfolio in community and industry organizations and events
• Participate as team player with other central team members
• Additional duties as necessary and assigned

The Vincent Hotel Group lives by its core values: V.I.T.A.L

Valour We act with integrity and do what is right

Inclusion We embody diversity, fairness, and sustainability

Teamwork We support each other and take responsibility for our actions

Performance We strive to exceed all expectations

Leadership We set goals, lead decisively, and embrace change

The Vincent Hotel Group has a portfolio of eleven franchise hotels spread across the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht, and Arnhem, we have hotels in the major cities and our destinations are in easily accessible locations. We have internationally renowned brands, such as Holiday Inn, Holiday Inn Express, and Hampton by Hilton. We support these eleven hotels from our Support Office, located on the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond quickly in an ever-changing environment and share resources with each other.

The Vincent Hotel Group fosters a culture in which new initiatives are embraced, followed up on, and, if successful, implemented. Our mission is to exceed expectations and promote growth for all stakeholders, including team members, guests, and owners, by creating an energetic and dynamic environment. We have a vision to become the leading select service provider in the hospitality sector in the region by cultivating talent and growth and creating lasting value for guests and stakeholders. And we have a simple yet powerful goal: we want to welcome everyone and create a smile by making dreams come true.