Werken als Front Office Agent

Holiday Inn Express Schiphol
Front Office Agent

Over deze vacature

Do you want to work in an open organization, where your personal growth and the team comes first? Then you’ve come to the right place!

As Front Office Agent you are the face of our hotel. You make the first contact within the hotel from the moment you welcome our guests to the moment they leave. You check in guests, give them information about the hotel and what the beautiful city has to offer and how to get around. You will be dealing with guests of different nationalities, so your language skills will come in handy here! You ensure that nothing is missing for our guests and with your good service you ensure that our guests want to come back again.

As a Front Office Employee you are the centre of the hotel and responsible for all work that takes place during the morning and evening shift. These duties and responsibilities include:

  • Providing excellent service to our guests
  • Handling questions and complaints
  • Speaking to and checking in the guests
  • Check-out of guests and the financial settlement
  • Providing information and service to guests, such as: providing general and tourist information, information about public transport and restaurants
  • Handle various administrative tasks, such as answering emails from guests or travel agents, checking reservations and sending invoices.


Within The Vincent Hotel Group (TVHG) our motto is “We create the experience behind our brands.” This means that together with our teams we want to create unforgettable experiences for guests and colleagues. We have 11 hotels spread across the Netherlands, so always one hotel near you! The hotels all have a franchise contract with well-known hotel brands; Holiday Inn, Holiday Inn Express and Hampton by Hilton.

Wat ons drijft

Samen geven wij invulling aan onze waarden

Wat maakt jou de perfecte collega?

What makes you the perfect colleague?

  • You are the enthusiastic colleague we are looking for!
  • You are service oriented. You always go the extra mile for YOUR guests;
  • You can work well independently and are not afraid to take full responsibility for the hotel during your shift. You are not afraid to make decisions by yourself;
  • You have a good sense of humor and love your work;
  • Morning or evening shifts, working on weekends and public holidays, that is not a problem for you, you are flexible;
  • Good command of the Dutch and/or English language. Other languages are a plus;
  • You work secure when completing administrative tasks;
  • You are a true multitasking talent;
  • Experience in similar hotels and positions is a plus. No experience, no problem! We teach you the tricks of the trade.


Wat maakt ons de perfecte werkgever?

What makes us the perfect employer?

  • Full-time or part-time employment (your choice!) with 5 weeks of holiday per year on a full-time basis;
  • Gross monthly salary based on the catering collective labor agreement, scale 5 and 8% vacation pay;
  • Travel allowance and free parking at all our hotels;
  • Able to continuously develop yourself with internal training from our own Hospitality trainer;
  • Special employee discount rates on hotel says at more than 6000 IHG ​​or Hilton hotels worldwide;
  • Great benefits such as our annual Christmas party, team outings and we celebrate your birthday!

Do you recognize yourself in this profile and does our company culture appeal to you? Apply now! We are looking for part-time and full-time colleagues.

Solliciteer direct

Mahitab Magdi - Recruiter
+316 43 61 46 02