Werken als Operations Supervisor – Hampton by Hilton Hoofddorp

Operations Supervisor – Hampton by Hilton Hoofddorp

About this job posting

At The Vincent Hotel Group (TVHG), we are seeking a driven Assistant Director of Sales to join our team. In this role, you will be responsible for the daily management of the Sales & Marketing department and assist the Director of Sales & Marketing in developing, implementing, and monitoring the Sales & Marketing plans and budgets for our 11 hotels.

About The Vincent Hotel Group:

TVHG manages a portfolio of 11 hotels in the Netherlands under franchise agreements, spanning 3 different brands: Holiday Inn (1), Holiday Inn Express (9) (both part of IHG), and Hampton by Hilton (2). Our hotels are strategically located in Amsterdam, Schiphol/Hoofddorp, Utrecht, The Hague, Rotterdam, and Arnhem.

Our support office is located on the top floor of the Holiday Inn Express Amsterdam Sloterdijk Station. Here, all our centralized departments, including Sales & Marketing, Revenue Management, Booking Office, and Human Resources, collaborate closely to achieve excellent results.

At TVHG, we believe in the power of our team and our core values: Team, Vibrant, Honest & Growth. Together with our colleagues, we strive to create unforgettable experiences for our guests and each other.

What makes you the perfect colleague?

For the Hampton by Hilton Schiphol we are looking for an Front Office Supervisor fulltime per direct.

Job description
A broad Front Office function where you execute all recognized tasks as a receptionist, in changing services. Outside of the reception duties, you provide service to guests in the bar and you help during the breakfast service.

As Front Office Supervisor you will manage the front office team and transfer tasks in the following procedures:  processing payments, transferring the cash register at the end of the service. Providing excellent service and guest experience; wake-up service, laundry, giving treasure information, taking care of restaurant reservations in the area. Prepare and serve drinks and small dishes in the bar and, if necessary, take care of the breakfast. You are accountable to the Front Office manager and you take care of, among other things, making orders, maintaining contact with suppliers (internal and external) and consulting with housekeeping.

Main tasks and responsibilities
• Executing/coordinating and arranging all common reception tasks
• Coordinating and scheduling the various tasks during the various shifts (morning, evening, night), including planning, arranging, managing employees in work execution and personnel management
• Manage, in change services, the employees who are responsible for the day, evening and night reception
• Taking care of sales reports and being the contact person for the corporate bookers
• Treating guest reviews on social media
• Handling questions/complaints from guests
• Drafting/executing/checking and, where necessary, adapting procedures and checklists
• Coordinate and schedule the night reception and monitor the quality of the service
• Optimize the occupancy
• Identify areas for improvement within the department and take the initiative to take immediate action
• Monitor the professional appearance of the department. To this end, among other things, supervising compliance with the rules of procedure, clothing regulations and external care of the team
• Partly responsible for the cleanliness in the department, both in front of and behind the scenes, inside and outside the hotel
• Participating in the morning meeting and in the regularly held Front Office meeting
• Take care of the safety regulations from the hotel and InterContinental Hotels Group

Job requirements
• A minimum of 2 years of experience in a similar job is required
• Good Dutch and English speaking skills, and preferably a third language
• Proficient in the usual Microsoft software, and experience in a PMS system (preferably Amadeus / Brilliant, Itesso)
• You have your own transport and/or you can reach our hotel 24/7

Who are we looking for?
• You are spontaneous with a radiant smile
• You have an eye for the guests and detail
• You are a solution-thinker
• You are representative
• You are helpful to guests and colleagues


What makes us the perfect employer?

Who are we?
On April 23rd 2013, the Hampton by Hilton Schiphol was opened with 181 rooms. The hotel is ideally located, as it is right in front of the Hoofddorp train station. As a result, you are at Schiphol within four minutes or you are within 20 minutes of Central Station in Amsterdam. Besides the rooms, the hotel has a meeting room, a gym, a business centre, a large lobby, a breakfast room and of course a good bar! Growth is possible within the organization; if the correct behaviour is shown for this.

The hotel Hampton by Hilton Amsterdam Schiphol Airport belongs to the portfolio of The Vincent Hotel Group. This is the umbrella organisation that has a total of 11 hotels and a head office (Support Office).

What do we offer?

  • A young and dynamic working environment
  • Opportunities for advancement
  • Market-rated salary
  • The opportunity to work for two high international brands with more than 5000 hotels globally
  • Room for own initiatives
  • Employee Room Benefit Programme (Hilton)
  • Corporate health insurance benefits
  • We love to celebrate the teamwork and successes (Christmas parties, individual and other celebrations)
  • Room for personal growth and (cross)- trainings


In brief


Apply directly