Working as Groups Reservations Agent - The Vincent Hotel Group

Holiday Inn Express Sloterdijk
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Groups Reservations Agent - The Vincent Hotel Group

About this job posting

Do you want to work in an open organization, where your personal growth and the team is paramount? Then you've come to the right place!

As GCE Coordinator you are primarily involved in the entire group reservation process from start to finish. This includes maximizing revenue for all groups (business, leisure, meetings and event) for the 11 hotels within The Vincent Hotel Group's portfolio.

You are also jointly responsible for achieving set targets and budget objectives. You do this together with a nice, close and driven team and you report directly to the Booking Office Manager. You will be working with the three most well-known and recognized hotel brands. We will teach you to work with our tools, systems, and group inquiries and give you the best sales tips and tricks to close deals with our customers for today and for the future.

Your duties and responsibilities include:

  • Close deals; offer and confirm applications for all kinds of groups in accordance with guidelines;
  • Helping organize all kinds of different business events, seminars, dinners, parties and celebrations.
  • Maintain contacts with intermediaries and travel agents;
  • Ensure relevant information on groups is kept up-to-date for the cluster sales team;
  • Working closely with the various team members;
  • Perform work within SOPs & guidelines;
  • Build/ensure long-term customer relationships (both internal and external);
  • Ensure accurate and customer-focused correspondence.

You will be working in the Support Office of The Vincent Hotel Group, located on the 8th floor of one of our hotels: Holiday Inn Express Amsterdam Sloterdijk. Here you will work closely with your direct colleagues the Booking Office, but you will also collaborate with the other departments. The Vincent Hotel Group is an organization with 11 hotels in its portfolio. The hotels all have a franchise contract, supporting marketing, sales and distribution, with the well-known hotel brands; Holiday Inn, Holiday Inn Express and Hampton by Hilton.

Within The Vincent Hotel Group (TVHG), our motto is ''We create the experience behind our brands.'' This means that together with our teams we want to create unforgettable experiences for guests and colleagues. We have a total of 11 hotels throughout the Netherlands, so there is always one near you! The hotels all have well-known hotel brands; Holiday Inn, Holiday Inn Express and Hampton by Hilton.



What makes you the perfect colleague?

What makes you the perfect colleague?

  • You have at least an MBO working and thinking level;
  • You have perfect knowledge of the Dutch and English languages (verbal and written); other languages are an advantage;
  • Experience with reservation systems is a plus.
  • You have excellent negotiation skills (both oral and written);
  • You are a spontaneous colleague who can work in a structured, accurate, analytical and professional manner;
  • You are motivated and eager to learn new skills;
  • You participate in department meetings, team briefings and projects

What makes us the perfect employer?

What makes us the perfect employer?

  • Full-time or part-time employment (your choice!) with 5 weeks of vacation per year on a full-time basis;
  • Gross monthly salary based on the hospitality collective bargaining agreement, scale 5 and 8% vacation pay;
  • Travel reimbursement and free parking at all our hotels;
  • Lots of room to develop with in-house training from our own Hospitality trainer;
  • Attractive discounts on hotel stays at more than 6,000 IHG or Hilton hotels worldwide;
  • Fun perks like our annual Christmas party, team outings and we'll pack big on your birthday!


Do you recognize yourself in this profile and does our corporate culture appeal to you? Then apply now! We are looking for part-time and full-time colleagues.

Apply directly

Mahitab Magdi - Recruiter
+316 43 61 46 02