Do you want to work in an open organization, where your personal growth and the team is paramount? Then you've come to the right place!
As Front Office Clerk You are the business card of our hotel. After all, you make the first and last impression with our guests. You check in guests, gives them information about the hotel and what the beautiful city has to offer. You will be dealing with guests of different nationalities, so your language skills will come in handy. You make sure that our guests lack nothing and with your good service you make sure that they want to come back again. You make the difference!
As a Front Office Assistant, you will be the focal point of the hotel and responsible for all work that takes place during the morning and evening shifts. These duties and responsibilities include:
- Providing excellent service to our guests
- Handling questions and complaints
- Speaking to and checking in guests
- Guest check-out and financial processing
- Provide information and service to guests, such as: giving general and tourist information, information about public transportation and restaurants
- Handle various administrative tasks, such as answering emails from guests or travel agents, checking reservations and sending invoices afterward
Inside The Vincent Hotel Group (TVHG) our motto is ''We create the experience behind our brands.'' This means that together with our teams we want to create unforgettable experiences for guests and colleagues. We have a total of 11 hotels throughout the Netherlands, so there is always one near you! The hotels all have well-known hotel brands; Holiday Inn, Holiday Inn Express and Hampton by Hilton.